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Location Philippines - NCR National Capital Region
Industry Business Process Outsourcing (BPO) > Outsourcing
Life Sciences & Healthcare > Biotechnology
Job functions Internal IT > Server Administrator
Internal IT > Database Administrator
Languages English > Business Level
Job number JO-181018-173691

Company overview

A global Biotechnology company recently opened its Global Shared Services Center in the Philippines and is actively looking for people to join their Information Technology Services team as ServiceNow Administrator.

Job description

ServiceNow is an integral part of our ITSM strategy. In this role, you will work closely with other teams to implement their needs and simplify their day to day activities using ServiceNow.

The ideal candidate will

- Providing general support, administration, and maintenance for the ServiceNow platform
- Working directly with end users to resolve support issues within ServiceNow
- Assisting in the development and maintenance of the ServiceNow service catalog
- Creating ServiceNow reports and dashboards
- Assisting in the creation and configuration of notifications, client scripts, business rules, script includes, metrics, and more within ServiceNow
- Documenting process, platform, and workflow details
- Assisting in the development of systems integrations and process automation

Requirements

To be considered for this role, you must have;

- 3+ years of experience with ServiceNow
- Bachelor's Degree or equivalent- Engineering, Computer Science
- ServiceNow Admin Certification
- Expertise with workflows, catalog items, Business Rules, Inbound email actions, etc.
- ITIL V3 Foundation certification a plus
- JavaScript experience a plus
- Must have experience developing process documentation