Industry Consumer Goods > Consumer Electronics
Job functions Business Operations > Customer Service/Customer Support/Call Center
Languages English > Business Level
Job number JO-190304-184440

Company overview

Global consumer electronics brand

Job description

• Monitor TAT / response time / completion / critical spare / as per KPI daily
• Ensure availability of spare parts for servicing in time; Ensure the parts are ordered to vendor in time
• Monitor the Stock level to avoid wastage; Periodic review of stocks and planning is done
• Be responsible for the distributors service support
• Ensure that accounting is done for the proper usage of consumables, tools and spares by the operations team.
• Ensure the process in place on constantly measuring customer satisfaction and continuous improvement in place
• Manage customer data base and other related information for service and relevant analysis

Requirements

The position requires at least 5 years of related work experience in customer service handling large after sales service operation.

Additional information

Work Location: Quezon City

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