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Job description

• Steward of the brand that supports the brand vision at all times
• Sets a clear customer service mission and deploys strategies focused towards that mission that aim to build customer lifetime value and customer loyalty.
• Improves customer service experience, creates engaged customers, and facilitates organic growth per customer segment.
• Manages and oversees all aspects of the membership program, including the Membership Mobile App.

Requirements

• Experience in market research or loyalty programs
• Skills: Business Correspondence, Relationship Management, Digital Marketing, Marketing Communications, Market Research, Customer Research, Public Relations (PR)
• Proficient in basic business software applications

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