*Oversee 12-15 stores within Metro Manila in terms of customer service, profitability, sales training, budget management and general operations.
*Focus on customer experience: Seek to understand the internal/external customer needs and concerns and.
*Ensuring all operations are carried on in an appropriate, cost-effective way
*Improving operational management systems, processes and best practices
*Helping the organization’s processes remain legally compliant
*Purchase materials, plan inventory and oversee warehouse efficiency
*Formulate strategic and operational objectives
*Examine financial data and use them to improve profitability
*Manage budgets and forecasts
*Perform quality controls and monitor production KPIs
*Recruit, train, coach/mentor and supervise staff
*Find ways to increase quality of customer service
*Should continuously find ways to improve on the quality of customer service and implement best practices across all levels