Industry Services > Hotel
Languages English > Business Level
Job number JO-200131-210703

Job description

*Oversee 12-15 stores within Metro Manila in terms of customer service, profitability, sales training, budget management and general operations.
*Focus on customer experience: Seek to understand the internal/external customer needs and concerns and.
*Formulate business strategy, designs policies and strategies that is aligned with the business goal and direction of the company
*Report on operational performance
*Ensure compliance with local and international laws (e.g. data protection)
*Manage contracts and relations with customers, vendors, partners and other stakeholders
*Evaluate risk and lead quality assurance efforts


*At least 7-10 years of working experience in related industries: Wellness & Grooming, Hotel & Restaurant, Retail
*At least 5 years in leadership / managerial capacity and a track record in achieving KPI targets
*Required Skills: excellent customer service, communication, personnel training
*Demonstrable knowledge and experience on: Systems and Processes, Strategic & Budget Planning, Finance, Supply Chain Management, Training & Development
*Someone who aims for continuous improvement that constantly assess and adapt to current standard operating procedures and practices to perform a task better, faster and more efficiently.
*Willing to travel within Metro Manila for fieldwork / stores visit

Contact Lyca Arellano

Angelica Claire "Lyca" Arellano

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