Languages English > Business Level
Job number JO-200722-222163

Company overview

The company is a new driving force and an industry leader in delivering the highest level of customer service and satisfaction. We are a fast growing business venture with a young and vibrant culture.

We have obtained VIP status with some of the major lenders in Australia. These status allows us to obtain exclusive offers and priority services from our lenders including free property valuation, faster turnaround time for approvals and ability to have mortgage documents emailed directly to clients.

Job description

• Building and maintaining relationships with clients and key personnel within customers
• Conducting business reviews to ensure clients are satisfied with their products and services
• Alerting the sales team to opportunities for further sales within key clients
• Letting customers know about other products the company offers
• Attending meetings with clients to build relationships with existing accounts
• Achieving client relationship targets and KPI's as set by the management
• Working closely with Sales Account Managers and Developers
• Escalating and resolving areas of concern as raised by clients
• Carrying out client satisfaction surveys and reviews
• Monitoring company performance against service level agreements and flagging potential issues
• Updating the CRM and ensuring account managers are aware of changes within clients

Requirements

• Bachelor's degree holder, preferably Business Course graduates
• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience or account management experience.
• Good with resolving client issues
• Has an organized approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships.

Additional information

Must have experience in client retention

Contact Frieda Escobillo

Frieda Escobillo

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