Job functions Technology > Technical Support
Languages English > Business Level
Job number JO-200804-223344

Company overview

A fast-growing non-bank lending company specializing in home loans with over 275 professionals across Australia, New Zealand, and the Philippines.

Job description

• Provide application support for a variety of third-party applications including Netsuite, Copper, Zapier, Elmo, Katabat, CultureAmp, Expedo, JuzTalent, and new applications as required.
• Work closely with external vendors and IT team members to help resolve issues.
• Manage incidents, problems, and changes through the ticketing system (Jira).
• Stakeholder management with key business users.
• Work with project teams to ensure handover operations is completed to a high quality.
• Create and maintain detailed documentation such as operational manuals, troubleshooting guides.
• Provide staff training and assistance for general support queries relating to the supported applications.
• Contribute to the continuous improvement of the application support function by maintaining awareness of technology developments and making appropriate recommendations to enhance application services.
• Provide timely communication to users on the status of their service requests and incidents.
• Ensure problem prevention methods are continually applied to improve service levels.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Prioritize and schedule assigned support activities and tasks.


● Excellent verbal and written communication skills
● Ability to work autonomously and drive outcomes
● Continual drive to improve service and outcomes
● Strong analytical and problem-solving skills, experience documenting technical issues and resolutions, and sharing information across the team.
● Strong sense of accountability to ensure follow-through to complete tickets and keep all stakeholders updated through the process.
● Customer service focus and ability to build relationships with customers to understand their business needs and provide solutions.
● Bachelor’s degree in computer and information sciences or related field, or equivalent experience and training that provides the required knowledge, skills, and abilities.
● Technical documentation skills.
● Minimum 5+ year’s experience in technical support.
● Proven track record working in an Application Support role supporting business-critical applications.
● Service management skills and abilities to manage a portfolio of multiple IT applications.
● Ability to work well under pressure & in a team environment.
● Strong logical problem-solving skills with a keen eye for detail.
● Strong time management and prioritization skills.
● Willingness to learn new technologies and maintain industry knowledge.
● Preferably with Banking and lending experience but not required.
● ITIL Certificate would be an advantage.

Additional information

Other Benefits:
● An awesome office in the city
● Modern technology & resources to use
● Great training options to further your career & development
● Performance-related bonus program
● Flexible working options
● Monthly All-Hands update
● A big kitchen (and a petite one) with daily fresh fruits,, espresso machine and snacks
● HMO Coverage
● Group Life Insurance
● Free weekly Bootcamp
● Employee Assistance Program

Contact Mervyn Tan

Mervyn Tan

Thank you for your interest in this job.
My name is Mervyn Tan and I am responsible for filling the position. Please send me a message and I will get back to you shortly.

Thank you for contacting us!
Kindly check your inbox (or spam folder) for our confirmation email. We shall be in touch with you.

Job application

You are about to apply to the following job: Applications Support Analyst . Applying a job is not a commitment, it gives us the authorization to show your CV to the employer

Upload from Computer

Full Name
Company and title


i18n: If This Is Not You i18n: Go To Linkedin i18n: And Log In With Your Credentials.

Application confirmed!
Thank you for applying! We shall be in touch with you.

Jobs you might be interested in